App Qualitas
Field app for auto insurance adjusters designed to handle incidents with real-time tracking, navigation to the location, and operational data capture from the moment of service.
- Mobile app
- Geolocation
- Claims
- Field operations
Customer
Qualitas
Industry
Auto insurance
Year
2026
Website
Internal useChallenge and objective
The challenge was to handle auto insurance claims faster and with better operational control in the field. Adjusters needed to locate the incident, navigate to it, access policyholder information, and capture relevant data in real time during the response.
- Locate incidents in real time and enable adjusters to navigate directly to the service location.
- View policyholder and incident details within the same app.
- Field app for automotive insurance adjusters designed for real time incident response, enabling on site event data capture at the moment of service, without relying on post process workflows.
- Generate and print access tickets for servicing insured customers.
Field service
Tracking
Solution
An operational app was implemented for insurance adjusters, centralizing incident location, navigation, case consultation, data capture, and ticket generation, enabling claims to be handled directly from the site of the event.
Before
After
Service
Incident handling could depend on scattered information and limited real-time visibility.
A single app to handle, consult, capture, and track incidents in real time.
Location
Arriving at the incident location could involve more friction and lower operational accuracy.
Real-time incident tracking and direct navigation to the location.
Consultation
Policyholder and incident details were often accessed through slower or disconnected processes.
Instant access to policyholder and incident details within the same work app.
Data capture
Capture and close information in real time, without relying on additional post-service processes.
Incident registration, data capture, and ticket printing from the point of service.
Results
The claims operation gains speed, traceability, and real-time responsiveness. Adjusters have access to key information, location data, and capture tools within a single app, reducing friction and improving control of the service during on-site handling.
- Real-time incident location tracking and navigation to reach the service point.
- Instant access to policyholder and case details within the app.
- Real-time incident data capture during on-site service.
- Generation and printing of access tickets for insured customers.
Case details
Real-time operations