Rastreo Muebles Placencia
Custom-built solution designed to synchronize daily deliveries and warranty pickups for Muebles Placencia, ensuring efficient operational coordination across Guadalajara, León, Querétaro, Puebla, and Mexico City.
- Custom-built solution
- Logistics
- Real-time tracking
- Operational app
Customer
Muebles Placencia
Industry
Retail / Delivery Logistics
Year
2026
Website
Internal solutionChallenge and objective
The operation required coordinating same-day deliveries and warranty pickups across multiple cities, with better visibility for the internal team and accurate tracking for each field operator. The challenge was to centralize operations into a single platform and make visible what was previously scattered across phone calls, manual reports, and partial tracking.
- Synchronize scheduled deliveries and warranty pickups within a single operational view.
- Provide real-time tracking of vehicles and delivery personnel throughout the day.
- Enable delivery confirmation, evidence capture, and customer signature collection through an operational app.
- Unify operations across key locations including Guadalajara, León, Querétaro, Puebla, and Mexico City.
Access and Control
Operational Dashboard
Solution
A custom-built platform was developed to monitor logistics operations in real time, visualize active routes, and centralize deliveries, pickups, and supporting evidence. In addition, a dedicated mobile app was integrated for delivery personnel, providing the essential tools needed to complete and document each delivery in the field.
Before
After
Daily Operations
Fragmented tracking of deliveries and pickups, with limited visibility into daily operational progress.
A single platform to coordinate deliveries, pickups, and real-time status tracking.
Coverage
Dispersed control across different locations and limited consolidated traceability of operations.
Operational visibility across Guadalajara, León, Querétaro, Puebla, and Mexico City from a single system.
Monitoring
Location and progress of delivery personnel with partial and delayed tracking.
Real-time map with operator locations, active routes, and delivery-by-delivery tracking.
Delivery completion
Less standardized evidence and confirmations at the time of service completion.
Driver app to register deliveries, capture proof of delivery, and collect customer signatures.
Results
The operation achieved greater daily control, improved traceability, and stronger field responsiveness. The team can visualize activity by location, monitor each operator, and close deliveries with greater clarity, while warranty and delivery flows are better synchronized within a single platform.
- Real-time tracking of operators and active deliveries.
- Improved coordination between same-day deliveries and warranty pickups.
- Evidence capture and customer signature collection through an operational mobile app.
- Centralized visibility of an operation distributed across multiple cities.
Coverage
Precise tracking